Shipping and Local Delivery Policy

Shipping Cost

We ship to continental U.S.A, Hawaii and Canada. Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. In general, we offer free shipping for orders over $35 through UPS Ground within U.S.A. International orders are not eligible for free shipping. Sometimes we offer free shipping for specific shipping options in select categories, or selected items. Shipping cost will be charged if you need to expedite your shipping and choose different shipping methods.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it.

Shipping Timing

You can see each product's estimated shipping timing during the checkout process. In general, products will be shipped out within 2 days after the order is received. Certain products may require additional days to process prior to shipping. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us within 30 days of the order.

PO boxes: Please note that based on size, weight or supplier restrictions, some products cannot be shipped to, or may be delayed when shipped to, a PO box address.

Local Delivery

Orders over $50 are eligible for local delivery in Seattle area. We will deliver the products within 1 day during weekdays (excluding holidays) for addresses within 30 miles of the Trueform Store in Bellevue Collection.  Orders received on Saturdays will be delivered on Monday (excluding holidays). Please select the "local delivery" option during checkout.